CAN I RETURN OR EXCHANGE AN ITEM?
If you’d like to make a return & comply with the below requirements, please click here to fill out the form. (Must be within Australia)
If you do not meet the requirements to make a return, you will be unable to use this form.
If for any reason you are unsatisfied with your item, we will happily accept it back within 30 days of your order purchase date.
Please note, all returned items must be in their original condition – unworn, unwashed and unused.
All tags must be attached with packaging in its original condition, including the protective hygiene seal on swimwear.
Return postage costs are the responsibility of the customer unless the item is faulty.
Any full priced items returned within 14 days of purchase are eligible for either an online store credit or refund. Outside of this time & within 30 days, you can only be refunded via an online store credit for full priced items.
We are also unable to offer exchanges for any returned items. All returned items purchased during our sale periods will be issued with an online gift card via email for the value of the order.
All other returns made within 30 days of purchase will receive an online store credit.
We do not offer refunds on any sale items unless faulty.
An online store credit will be offered if the sales item is returned within 30 days of the purchase date. This includes any of our sale periods including boxing day sales.
We will offer a full refund on full priced or sale items at the discretion of our customer service team.
We will reimburse return postage in this instance.
GIFT CARDS AND ONLINE STORE CREDITS
All Online Store Credits can only be redeemed through our Online Store.
HOW DO I RETURN MY ITEMS?
Return postage costs are the responsibility of the customer (unless the item is faulty). Any additional duties and taxes assessed by International Customs when returning items from overseas are the responsibility of the customer.
We recommend shipping your package back via a traceable method for peace of mind (eg. Australia Post) and to retain your proof of postage until you have received confirmation that your return has been processed, we are not responsible for any lost or missing parcels.
Although our orders go out quickly, it can take up to 14 days for returns to arrive at our warehouse depending on the service you use. Please allow 3 business days from the time we receive your order back at our warehouse for your return or exchange to be processed. We will notify you via email once your return has been processed.
CAN I RETURN AN ITEM I PURCHASED THROUGH ONE OF YOUR RETAILERS?
If you wish to return an Ultimate Fashion item that you purchased through the brick and mortar store please contact firstname.lastname@example.org.